Thank You For Being Our Guest!

The Crossroads Family thanks you for honoring us by choosing to worship with us recently.  We were excited to have you as our guest and would appreciate any observations from your time with us about your experience.  We realize that there is no such thing as a perfect church and we are always looking for ways to improve and make our Guest Experience better.  We value all comments and insights (good or bad) and will take them seriously.  Feel free to skip any area(s) or question(s) that may not apply to your time with us.  Thank you again for your willingness to help Crossroads become a better and more welcoming church family!

Name *
Name
BEFORE ATTENDING CROSSROADS...
1. Did you visit the church website?
2. Was the website helpful?
3. Were the service times easy to find?
4. Was the church address easy to find?
UPON ARRIVING AT CROSSROADS...
1. Did the landscaping and building appear well maintained?
2. Were the Guest/Handicap parking spots easily visible?
3. Could you easily identify the main entrance to the church?
AS I APPROACHED THE DOOR...
1. The door was held open for me to enter
2. The individual who opened the door smiled and welcomed me
3. The greeter at the door spoke, was friendly, and was helpful
UPON ENTERING THE FOYER...
1. My first impression of the foyer was...
2. The foyer impressed me as being...
3. Was there a clearly marked Guest/Welcome Center?
4. Was the Hospitality Greeter at the Welcome Center friendly and helpful?
5. Was the Welcome Center neat and tidy?
6. Was the signage in the Foyer adequate to help you find your way?
7. Were you offered the free book "We Want You Here"?
8. Were you encouraged to pick up a free coffee cup in the Foyer after the service?
9. Were restroom locations obvious or explained to you?
10. Did someone offer to assist you in finding your way around?
11. Were you offered a bulletin & pen before entering the sanctuary?
UPON ENTERING THE SANCTUARY...
1. As I entered the sanctuary and sat down, I felt that the sanctuary was/had (choose all that apply)...
GENERAL BUILDING APPEARANCE
1. The overall appearance of the building was pleasing.
2. The decorations/posters were attractive & up to date.
3. The glass entry doors were clean.
4. The glass insets of interior doors were clean.
5. The tile floors/carpets were clean.
6. The chairs were clean and neatly arranged.
7. The signage throughout the church was both visible and helpful.
RESTROOM CONDITIONS
1. The mirrors were clean.
OVERALL CHURCH APPEARANCE
SMALL GROUP ASSESSMENT
1. Did someone welcome you after entering the classroom?
3. If you had children with you, was someone in the classroom to welcome your child(ren)?
5. Did the preschool/children's classrooms communicate a sense of security and warmth?
7. How would you rate the friendliness of your class?
8. Did you feel like the group was prepared for you as a Guest?
NURSERY ASSESSMENT
1. Did you pre-register your child online?
2. If you DID pre-register, was the process smooth and simple?
3. Did someone greet you when you first entered the nursery area?
4. Was nursery check-in easy?
5. Did you feel like the nursery was a safe space for your child?
6. Were you given cell phone contact instructions?
7. Did the nursery appear clean?
8. Did the nursery smell clean?
9. Did the nursery appear well-organized?
10. Did the nursery toys appear clean, safe, and age-appropriate?
11. Were you comfortable leaving your child in the nursery?

THANK YOU
for helping us by evaluating Crossroads' hospitality and buildings!