Name
*
First Name
Last Name
Email Address
*
1. Did you visit the church website?
2. Was the website helpful?
3. Were the service times easy to find?
4. Was the church address easy to find?
What, if any, conclusions did you make about the church based upon the website
1. Did the landscaping and building appear well maintained?
2. Were the Guest/Handicap parking spots easily visible?
3. Could you easily identify the main entrance to the church?
1. The door was held open for me to enter
2. The individual who opened the door smiled and welcomed me
3. The greeter at the door spoke, was friendly, and was helpful
1. My first impression of the foyer was...
2. The foyer impressed me as being...
3. Was there a clearly marked Guest/Welcome Center?
4. Was the Hospitality Greeter at the Welcome Center friendly and helpful?
5. Was the Welcome Center neat and tidy?
6. Was the signage in the Foyer adequate to help you find your way?
7. Were you offered the free book "We Want You Here"?
8. Were you encouraged to pick up a free coffee cup in the Foyer after the service?
9. Were restroom locations obvious or explained to you?
10. Did someone offer to assist you in finding your way around?
11. Were you offered a bulletin & pen before entering the sanctuary?
1. As I entered the sanctuary and sat down, I felt that the sanctuary was/had (choose all that apply)...
2. Did the worship space say anything to you about the congregation and its priorities?
3. Did anything look cheap, too showy, or out of place? If so, what.
4. As a guest, did anything make you feel particularly comfortable or uncomfortable in any way?
5. How would you rate the quality of the music?
Excellent
Good
Average
Below average
Poor
6. What are your feelings about musical styles?
I love traditional music/hymns (piano, etc.)
I prefer more contemporary music (guitars, drums)
I like a blended style of music (hymns, chores, etc)
I am OK with any style of music
7. How would you rate the friendliness of the congregation?
Too friendly
Very friendly
Friendly
A little unfriendly
Unfriendly
8. How would you rate the quality of the sermon?
Excellent
Good
Average
Below Average
Poor
9. How did you feel about the use of Sermon Slides?
Very well done and helpful to the message
OK, but did not consider them needful
Distracted me from the sermon
10. What ONE improvement would you suggest regarding the worship service?
11. Would you consider returning to worship at Crossroads again? Why or why not?
1. The overall appearance of the building was pleasing.
2. The decorations/posters were attractive & up to date.
3. The glass entry doors were clean.
4. The glass insets of interior doors were clean.
5. The tile floors/carpets were clean.
6. The chairs were clean and neatly arranged.
7. The signage throughout the church was both visible and helpful.
1. The mirrors were clean.
2. The bathroom smelled...
Pleasant
No odor
Musty
Bad odor
3. The toilets were...
Very clean
Clean
In need of attention
Filthy
4. The bathroom floor was...
Very Clean
Clean
Needed to be cleaned
5. The sink area was...
Clean and neat
Water spotted
Messy looking
6. The paper towel dispenser & trash can were...
Polished, clean, and well stocked
Finger printed and dusty
Did not notice
1. What was your overall impression of the church as a Guest?
2. What recommendations, if any, would you offer to make Crossroads a more welcoming church?
1. Did someone welcome you after entering the classroom?
2. What was your first reaction to the classroom appearance?
3. If you had children with you, was someone in the classroom to welcome your child(ren)?
4. If you had a child(ren) with you, how did you feel about leaving him/them in the classroom?
5. Did the preschool/children's classrooms communicate a sense of security and warmth?
6. After attending your class, how would you rate the quality of the teaching?
Excellent
Good
Average
Below average
Poor
7. How would you rate the friendliness of your class?
8. Did you feel like the group was prepared for you as a Guest?
9. Would you attend this small group again? Why or why not?
1. Did you pre-register your child online?
2. If you DID pre-register, was the process smooth and simple?
3. Did someone greet you when you first entered the nursery area?
4. Was nursery check-in easy?
5. Did you feel like the nursery was a safe space for your child?
6. Were you given cell phone contact instructions?
7. Did the nursery appear clean?
8. Did the nursery smell clean?
9. Did the nursery appear well-organized?
10. Did the nursery toys appear clean, safe, and age-appropriate?
11. Were you comfortable leaving your child in the nursery?
